FAQ

→ What licenses are available?

There are three types of license:
- Perpetual licenses offer unlimited access with 12 months of updates.
- Rental licenses offer one month usage of our tools for projects.
- Distribution licenses allow our tools to be packaged into games/ applications for use by 3rd parties on a limited or unlimited basis.

→ How do I purchase a license?

You can purchase a license through our Pricing page.

→ How many people can use my license?

Machine licenses are associated with a single machine. They can be moved to different machines but only one machine can be in use at any given time.
Distribution licenses are for a number of end-users which is specified at purchase.

→ Can I purchase multiple licenses through a single account?

Yes, you can purchase all license types through a single account.
Each license will come with a code which can be installed to the machine/s that need to use it using our License Utility.
On the Account Management page it is possible to track the usage of all the different machines that are using your license/s.

→ Do you offer free trials of your products?

Yes, you can trial the plugin without limit although a watermark will show.
A license is needed to remove the watermark.

→ How do I remove the watermark?

You need to purchase a license to remove the watermark.

→ How do I upgrade to a paid license?

You can upgrade any time through the Pricing page.

→ What is your pricing policy?

We offer a range of differerent purchase options depending on user needs.
See more information on our paid versions here.

→ Do I need to pay tax on my purchase?

Yes, it is our legal obligation to collect sales tax, which is automatically calculated depending on your country of purchase.

→ What is the difference between Beginner and Pro Licenses?

Beginner Licenses offer a more simple set of features than Pro Licenses.
Beginner Licenses can still be used in professional workflows.
Professional Licenses include features that are unique to specific commercial and professional workflows and which are unnecessary for regular users.

→ Is there documentation to help me set up and use your tools?

Yes, we have extensive documentation and learning resources.
Please see our Knowledge Center or our video tutorials.

→ Does my license come with support?

All paid licenses offer email and live-chat support with a maximum 24hr turnaround.
Enterprise licenses offer support as required by contract.
You can also submit bug reports and feature requests and these will be dealt with expediently.

→ Can I cancel my license and get a refund?

Perpetual licenses can be cancelled within 28 days of your purchase to receive a full refund.
Rental licenses are not eligible for cancellation so you should confirm your needs before purchase.
Distribution licenses can only be cancelled if the application has not been installed to any user devices.

→ What happens if I cancel my license?

You will be switched to the 'Community' version which will show a watermark.

→ If I cancel my license, but want access again in the future can I re-purchase?

Yes, however, you are not eligible for a refund if you cancel a second time.

→ What do your video tutorials include?

We have standard video tutorials to help users with the main features of the Toolkit itself.

→ What do you cover in your Knowledge Center?

The Knowledge Center provides guides on our features and how to implement them in your level.

→ Do you have any blueprint templates for your tools?

Yes, in our Knowledge Center which includes a large number of blueprints that can be used with the Toolkit.

→ How do I activate my license?

We recommend using our License Utility as explained here.

→ What do I do if I have an issue setting up my license?

Contact us either at Support@offworld.live or using the live chat on this page.

→ How do I install your plugins?

You can either use our installer or manually place the plugin into your Plugins folder.

→ What software/ hardware do I need to use your tools?

Windows 10 or above
Unreal Engine 4.26 or later
Ideally a 20 series NVIDIA GPU or later (earlier GPUs and AMD will also work but with lower performance).

→ How do I submit a new feature request?

Please submit any feature request you have here.

→ Do you plan to continue to add new features to your tools?

Yes, we will continue to update our tools in response to new technology developments in the market and new versions of Unreal Engine.
We are also constantly adding new features in response to new feature requests.

→ Where do I hear about new updates?

You can join our Early Access program to use alpha/ beta versions of our tools
You will be emailed each time we release a new version of our software.
If you want early-bird access to your software then you need to join our Discord Community.

→ How do I download new updates?

From our Downloads Center.

→ What is your policy on bug fixing?

If you find a bug in the system, we guarantee that it will be fixed and updated.
We triage bugs based on criticality (either a user's needs or the impact of the bug).
We release updates as soon as possible once the fix has passed QA.

→ How do you minimise bugs in your software?

We do extensive QA and alpha/ beta testing on our new features and so try to catch all major bugs prior to release.
In our alpha/ beta testing we offer access to a wide range of early-bird users so we can test edge cases and find any bugs that arise in them.
Once we have confirmed the stability of the release then we release it to general users.

→ How do I submit a bug that I find?

Please submit any bugs you find here.
We will receive your submission automatically and send you an email if we need any more information to replicate the bug.

→ Where can I find the End User License Agreement (EULA)?

You can find the EULA here.